Last updated: 31 May 2026
We want you to be happy with your order. This policy explains cancellations and refunds for our products and services.
Because custom prints are made specifically for you, they can be cancelled for a full refund only before production begins (typically within 24 hours of order confirmation). Once printing has started, custom orders are generally non-refundable.
Unused, undamaged ready-made products may be returned within 7 days of delivery for a refund or exchange. Return shipping is the customer’s responsibility unless the item was faulty.
If your item arrives damaged, defective or incorrect, contact us within 48 hours of delivery with photos. We will arrange a replacement or refund at no extra cost.
Workshop bookings can be rescheduled or cancelled with at least 48 hours’ notice for a full refund or credit. Cancellations with less notice, or no-shows, may not be refundable.
Repair diagnosis fees (if any) are non-refundable as they cover inspection time. Repair charges are confirmed and approved by you before any work begins.
Approved refunds are issued to your original payment method via Razorpay, usually within 5–7 business days. To request a cancellation or refund, email support@3dmakerslab.com or message us on WhatsApp.
3DMakersLab, Pune, Maharashtra, India.
Email: support@3dmakerslab.com · WhatsApp/Phone: +91 97637 28210