Privacy Policy

This Privacy Policy explains how 3DMakersLab (“we”, “us”, “our”) collects, uses and protects your information when you visit 3dmakerslab.com or use our 3D printing, prototyping, training and repair services. By using our website or services, you agree to this policy.

Information We Collect

• Contact details you share with us — name, phone number, email and (for deliveries) address.
• Order & project details — files, designs, specifications and messages you send for printing, repair or training.
• Payment information — processed securely by our payment partner Razorpay. We do not store your card, UPI or bank details on our servers.
• Website usage data — basic analytics such as pages visited, device and browser, collected via cookies and tools like Google Analytics.

How We Use Your Information

• To respond to enquiries and provide quotes.
• To process and deliver your orders, training and repairs.
• To process payments and issue invoices.
• To improve our website and services.
• To send order updates and, where permitted, occasional service information.

Payment Processing

Online payments are handled by Razorpay, which is PCI-DSS compliant. Your payment is made directly through Razorpay’s secure systems; we receive only confirmation and order-related details, not your full payment credentials.

Cookies & Analytics

We use cookies and analytics to understand how visitors use the site. You can disable cookies in your browser settings, though some features may not work as intended.

Sharing of Information

We do not sell your personal information. We share it only with trusted service providers who help us operate — such as Razorpay (payments) and courier/logistics partners (deliveries) — and where required by law.

Data Security

We take reasonable technical and organisational measures to protect your information. However, no method of transmission over the internet is fully secure, and we cannot guarantee absolute security.

Data Retention

We retain your information only as long as needed to fulfil the purposes described here and to meet legal, accounting or tax requirements.

Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us at the details below.

Children’s Privacy

For training enrolments involving minors, registration and consent are provided by a parent or guardian. We collect only the information needed to run the session.

Changes to This Policy

We may update this policy from time to time. The latest version will always be available on this page with a revised “last updated” date.

Contact Us

3DMakersLab, Pune, Maharashtra, India.
Email: support@3dmakerslab.com · WhatsApp/Phone: +91 97637 28210

Governing Law

These terms are governed by the laws of India, and any disputes are subject to the exclusive jurisdiction of the courts at Pune, Maharashtra.